FlexiGas — Your Number One Cooking Gas

General

Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion there may be an error in our stock count, leading to a situation where we cannot fulfill all your items at the time of purchase.

If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.

Shipping Costs

The shipping fee is calculated during the checkout process, based on the weight, dimensions, and delivery location of the items in the order. The shipping payment will be added to the overall purchase amount and will serve as the final cost for the customer.

Returns

3.1 Return Due to Change of Mind

Return request must be received within 2 days of receipt of the item
Item must be returned in its original packaging, unopened and in a condition suitable for resale
The customer is responsible for paying for the return shipping and must arrange the shipping themselves
Once the return is received and accepted, a refund will be processed as store credit for a future purchase
Note: We will refund the value of the returned goods, but not the original shipping costs

3.2 Warranty Returns

Warranty claims must be submitted within 7 days of receiving the items
Customers will need to pay for return shipping upfront — Flexi Gas will reimburse upon a successful warranty claim
Flexi Gas aims to process warranty claims within 7 days of receiving the returned items
Upon confirming your warranty claim, you may choose: reimbursement to original payment method, in-store credit refund, or a replacement item (subject to stock availability)

Delivery Terms

30 min – 2 hrs

Typical domestic delivery time

Mon – Fri

Standard business hours

Dispatch Time

Orders are typically sent out within 30 minutes after payment has been received. The warehouse operates from Monday to Friday during standard business hours, except on national holidays when it is closed. During these holidays, measures are taken to minimize shipment delays.

Change of Delivery Address

Regarding requests for changing the delivery address, we can alter it prior to the dispatch of your order. Please contact our support team as soon as possible if you need to make a change.

Boda / Courier Shipping

Flexi Gas will only use qualified courier personnel to make deliveries, ensuring your gas arrives safely and on time.

Items Out of Stock

In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.

We will promptly send the available items and will send the rest as soon as they are back in stock. You will be notified at each step.

Tracking Notifications

Real-time order updates

Once your order is dispatched, you will receive an SMS and a call regarding the status of your shipment, as updated by the shipping provider and support team.

Gas Cylinder / Accessories Damaged in Transit

Received a damaged item?

If you receive a damaged gas cylinder or accessory, kindly reject it from the courier if possible and contact our customer service team immediately. If the item was delivered in your absence, please inform our customer service team for further instructions.

Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website. There are no hidden charges — the price you see is the final price.

Cancellations

You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly refer to our Return Policy for further information.