FlexiGas — Your Number One Cooking Gas

Introduction

At FlexiGas we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased. This Returns & Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on FlexiGas on behalf of our sellers. It also sets out when we will not accept returns or issue refunds.

Return Period & Conditions

Returns are accepted within 2 days post delivery. We do not accept returns, for any reason whatsoever, after the returns period has lapsed.

Items must be returned in their original packaging with seal intact where applicable, unless the item became defective after delivery or became damaged or defective after reasonable use (in accordance with manufacturer's guidelines where applicable) during the returns period.

Packaging Returns

When returning an item for any reason, you must do so in the exact condition you received it from FlexiGas — with its original packaging and all tags and labels attached. Returning items are your responsibility until they reach us, so make sure they are packaged properly and cannot get damaged on the way.

You must not include in the packaging any item not pertaining to the returned item as originally received from FlexiGas
You must entirely delete and eliminate all personal data pertaining to you and/or any third party which may be present in an item
You must de-latch any account possibly latched to the item before returning
FlexiGas will not be responsible for any items erroneously contained within a returned package or for any data breach resulting from failure to eliminate personal data

Refunds

Eligible for full refund

Incorrect, defective, or damaged items — you will also be refunded for the full cost of delivery.

Delivery fee not refunded

If the return is not the result of a FlexiGas or seller error, you will not receive a refund on delivery fees.

If we accept your return, or if you order but do not receive an item, we aim to refund you the purchase price of the item within the period stated on the return timelines page.

Rejected Return & Refund Requests

All items are inspected on return to verify the return reasons provided. If your return request is not approved by FlexiGas you shall not receive any refund of the purchase price or the delivery fees.

In the event of a rejected return:

FlexiGas will make 2 attempts to redeliver within 3 business days
If both re-delivery attempts are unsuccessful, we will notify you that we will hold the item for a further 30 days from the date of initial notification
Notification will include pick-up location details and opening hours
If you do not collect the item within the required period, you shall forfeit the item — it shall become FlexiGas property and may be disposed of by sale, charitable donation, recycling or destruction